Privacy Policy — Vendorahubs.com
1. Introduction
At Vendorahubs.com, we respect your privacy and are committed to protecting your personal information. In this Privacy Policy, “we,” “us,” or “our” refers to Vendorahubs Marketplace, the operator of the website, while “you” or “your” refers to any user, buyer, vendor, or affiliate using our services. By using our platform, you consent to the collection, use, and storage of your information as described in this policy.
2. Information We Collect
We collect personal information including your name, email, phone number, billing and shipping address, and payment information when you create an account or make a purchase. Vendors and affiliates also provide business registration details and bank or Mobile Money account information for payouts. We automatically collect technical information such as your IP address, browser type, pages visited, and cookies for analytics and advertising purposes. We may also store communication data, including emails, chats, or support messages.
3. How We Use Your Information
Your information is used to operate and improve our services, manage accounts, process transactions, provide customer support, and send updates or promotional offers (with your consent). It is also used to prevent fraud, comply with laws, and ensure secure transactions. Personal information is not sold or shared with unauthorized third parties.
4. Data Security and Retention
We protect your data using SSL encryption, secure password storage, and limited access to authorized personnel only. We retain personal and transactional data while your account is active or as legally required, and permanently delete or anonymize information once no longer necessary.
5. Cookies and Third-Party Services
Cookies are used to enhance browsing experience and analytics. You may disable them, but this could affect website functionality. Trusted third-party services, such as payment processors and analytics tools, may receive limited data to perform their services and are bound by confidentiality obligations.
6. Your Rights
You may access, correct, or delete your personal information and opt out of marketing communications.
7. Children’s Privacy
Our platform is intended for users 18 years and older. We do not knowingly collect information from minors.
8. Policy Updates
We may update this Privacy Policy occasionally. The updated version will be posted on the website with a revised effective date.
Terms of Service (TOS) — Vendorahubs.com
1. Acceptance of Terms
By using Vendorahubs.com, you agree to these Terms of Service. If you do not agree, you must not use the website or its services. “We,” “us,” or “our” refers to Vendorahubs Marketplace, and “you” refers to any user, buyer, vendor, or affiliate.
2. Platform Use
Vendorahubs.com is a multi-vendor marketplace connecting buyers, sellers, and affiliates. We provide the platform and tools for listing, purchasing, and promoting products. Vendors are responsible for product quality, descriptions, pricing, and delivery.
3. User Accounts
Users must provide accurate information to create accounts and are responsible for maintaining login confidentiality. Accounts may be suspended or terminated if there is policy violation or fraudulent activity.
4. Purchases, Payments, and Refunds
All payments must use approved methods. Prices may change without notice. Refunds, returns, and exchanges follow our Refund and Return Policy, which users must review and comply with.
5. Prohibited Activities
You may not use the platform for illegal or harmful activities, including fraud, hacking, or spreading malware. Violations may lead to account termination or legal action.
6. Intellectual Property
All website content, logos, and software are owned by Vendorahubs Marketplace or licensed to us. Vendors retain ownership of their product listings but grant permission for display and promotion on our platform.
7. Limitation of Liability
Vendorahubs.com acts as a facilitator. We are not liable for the quality, legality, or delivery of products listed by independent vendors. Users agree to use the platform at their own risk.
8. Termination
We may suspend or terminate accounts for violations, and users may close accounts by contacting support.
9. Changes to Terms
We may update these TOS periodically. Continued use of the platform constitutes acceptance of the revised terms.
Refund and Return Policy — Vendorahubs.com
1. Overview
At Vendorahubs.com, we strive to ensure that every customer is satisfied with their purchase. This Refund and Return Policy outlines the terms under which customers may request returns, exchanges, or refunds. By making a purchase on our platform, you acknowledge that you have read and agreed to this policy. Our refund and returns policy lasts for 30 days from the date of delivery. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To qualify for a return, the product must be unused, in its original condition, and in its original packaging. Proof of purchase such as a receipt or order confirmation is required to complete any return process.
Certain goods are non-returnable for safety, hygiene, or digital access reasons. These include perishable items like food or flowers, health and personal care products, gift cards, downloadable or digital software, and flammable or hazardous materials. Vendorahubs and its partnered vendors reserve the right to determine the condition of a returned item before approving any refund.
2. Refunds, Partial Refunds, and Exchanges
Once a returned item is received and inspected, we will notify you by email about the approval or rejection of your refund request. Approved refunds will be processed and credited automatically to your original payment method within a reasonable number of business days. If your refund appears delayed, we advise first checking your bank or payment account, then contacting your bank or card provider since processing times may vary. Refunds may also be refused or adjusted for items not in their original condition, items missing parts not due to our error, or items returned after the 30-day window.
For defective or damaged products, exchanges may be approved for the same item, provided that proof of defect or damage is submitted. Sale or discounted items are non-refundable, and refunds only apply to regular-priced products. In the case of gifts, if an item was marked as a gift at the time of purchase, the recipient may receive store credit instead of a cash refund once the returned product is approved.
3. Shipping and Returns Procedure
To initiate a return, customers should contact support@vendorahubs.com for instructions before mailing back any product. Items must not be sent directly to the manufacturer. Customers are responsible for their own shipping costs when returning an item, and shipping fees are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refund amount. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items since Vendorahubs cannot guarantee receipt of returned products without tracking confirmation. Depending on your location, replacement or exchanged items may take varying times to reach you.
Vendorahubs.com functions as a multi-vendor marketplace, and therefore, each vendor may manage their return logistics independently within the framework of this policy. Vendorahubs oversees that all sellers adhere to fair and transparent practices to ensure customer protection.
4. Contact
If you have any questions or concerns regarding this Refund and Return Policy or the return process, please contact our support team via email at support@vendorahubs.com or through our official website at https://vendorahubs.com.
Motivational Quote:
“Customer satisfaction is not just a policy; it’s the foundation of lasting trust.”